Email us
Email is the best way to contact us about policy selection, documents, changes to an existing policy, delivery, refunds or an insured event. It lets you attach documents and keeps the important details in one place.
Call or message us
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- Call us for a quick question.
- WhatsApp and Viber are connected to this number.
- Telegram: @eurostrah.
For questions that involve documents, dates, names or policy details, please follow up by email so we can check everything carefully.
Working hours
Monday to Friday: 10:00–22:00
Saturday and Sunday: 11:00–22:00
Sofia time
Already have a policy or need help after an insured event?
Send us an email with the policy number, the insured person’s name, a short description of the situation and any relevant documents. We can explain the next practical steps and help prepare a claim notification or accompanying documents. The insurance company makes the final decision on coverage and payment.
Online service, Sofia, Bulgaria
We are based in Sofia and work remotely. Customer visits are not offered. The company’s registered details are available in our About Us, Privacy Policy and Terms and Conditions.
For payment and delivery options, see Payment and Delivery.