FAQ

The required insurance depends on your reason for applying and the requirements of the authority receiving your documents. See our detailed article about insurance for a D visa and the insurance terms. If you are unsure, email us before ordering.

Choose the suitable insurance option, enter the required details and select a payment method. Your order is a request for insurance. The contract is concluded after payment is confirmed and the insurer issues the policy. See the ordering instructions for a step-by-step guide.

We normally need the insured person’s name exactly as shown in the passport, date of birth, passport details, contact details and the requested insurance period. Some products or insurers may require additional information.

You may leave the Bulgarian-address field blank. Where an address is required for issuing the policy, we will use the broker’s address. Do not enter invented address details.

Yes. A child can be insured, and a newborn can be included where the chosen insurer accepts this. For a newborn, the insurer may require a birth certificate instead of a passport.

One compulsory medical insurance policy can last for up to one year. For a longer period, you can arrange separate consecutive policies. The start date of a policy cannot be more than 364 days after the current date.

Compulsory medical insurance policies are normally sent within four working hours after we have received all required information and confirmed payment. Other types of insurance may take up to three working days. See Payment and Delivery for details.

Yes. Every policy is sent by email. If you need the original paper policy, select physical delivery or contact us as soon as possible.

Over the last 13 years, printed policies have normally been accepted by Bulgarian consulates and embassies. However, requirements may change at any time, so we cannot guarantee that a particular authority will accept a printout. The Migration Directorate offices in Burgas and Blagoevgrad require an original policy with a wet stamp. Requirements at other offices may vary, so please check in advance.

Yes. Email us from the email address used for the order and we will send a copy of the policy again.

Yes. We accept card payments through ePay/BORICA, including supported non-Bulgarian Visa, Mastercard and Maestro cards, as well as Apple Pay and Google Pay. Payments are made in EUR. We also accept PayPal (with a 7% fee), bank transfer and cash on delivery through Speedy for deliveries within Bulgaria. Your bank or payment provider may charge its own fees or apply currency conversion. See Payment and Delivery for details.

No. The medical insurance policies currently offered on our website do not have a deductible or excess.

A full refund is possible within 24 hours of purchase if the insurance cover has not started. After that, cancellation and refund depend on the insurer’s rules and the applicable law. We will help you with the procedure. Read our Return Policy for details.

Contact us as soon as you notice an error. Corrections are usually easier before the policy is issued. After issuance, the possibility of a correction depends on the insurer and on the type of information that needs to be changed.

Call the assistance telephone number shown in your insurance policy. For a fuller explanation, read our Extended FAQ and recommendations for an insured event. We can also provide practical guidance.

An insurer may refuse a claim where the policy terms do not provide cover or the claim does not meet the policy requirements. Read when an insurer can refuse a claim for more information.

We work with products whose conditions and practical procedures we can explain and support. We choose the insurers we offer with the needs of foreign customers in mind. The available selection may change over time.

See our insurance terms page. The policy terms of the chosen insurer always apply to the specific insurance contract.